Customer Relationship Management

Customer Management

iConnect’s robust Customer Relationship Management (CRM) is the most efficient way to build customer relationships. With iConnect’s built-in CRM your business will be able to store customer information (such as their name, contact information, appointments, and order history). Our cloud-based platform provides state-of-the-art security to protect your customer’s data.

As your sales associates get to know each customer, they will be able to make notes in the CRM about the customer’s preferences or other details. Build continuous client relationships to drive sales. Provide high-level customer service.

Open communication

Utilize email and text marketing, which is integrated with your iConnect customer list, to improve communication with your customer base. Target customers who have not been in your store in a set number of days with our No Returner feature. Quickly send those customers a text or email to keep the lines of communication open. Include a coupon code or information about a promotion.

Loyalty Program

A loyalty program is a great way to get customers hooked on your product or service. Provide customers with an incentive to shop at your business. Provide your business with a mechanism to compete in the industry. iConnect’s fully customizable program lets customers earn points based on their purchases with your business.  

 

Clienteling

iConnect’s CRM bridges the gap to include clienteling technology, the latest trend in retail. Features such as notesappointmentstickets, and a personal lookbook add to the total customer experience. As your sales associates get to know each customer, they will build a repertoire in the CRM about the customer’s preferences and details. Build continuous client relationships to drive sales. Provide high-level customer service.