Thought Leadership

Though leadership in retail technology

3 ways your business can grow using employee management feature.

employee management feature by iConnect POS

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I have always mentioned about how employee management can benefit you, but never elaborated the actual benefits your business can gain from this simple feature in your POS system.

Yes, POS system from iConnect provides you this unique feature to manage your employees.

 

It sounds silly, but it has proven to be one of the most influenced features in business growth, especially with multiple locations.

Employees are the heart of your business.

If you manage them well, they will manage your business well.

With the employee management feature, you can track the timings of your employees to avoid confusion and optimized work culture.

You can maintain and manage your employee schedule.

You don’t have to inform your employees about their schedule on regular basis, your POS system will take care of all these smaller management issues.

Not only managing employee timings and duties, you can also assign them task and services to be taken care of.

iConnect POS system can also help you set commission and salary for smoother functioning of your business.

 

Here is my list of top 3 benefits of employee management.

Customer Interaction

Employees are the ones who will interact with your customers.

The first impression is the last impression.

That works, when you have a brand image to maintain.

Your employees know exactly what their task is and what time duration they have to work for. This keeps your employees focused and dedicated to the customer service.

A better customer interaction means more customer satisfaction.

 

Fewer appointments cancellation

Have you wondered how many appointments get canceled due to poor customer-employee interaction?

Which in turn affects your online reviews and ratings.

With employee management feature, your business will be much more organized and employees will be ready to face any challenges customers bring to the table.

 

Extra services and packages

With a group of focused employees, there will be less internal issues and thus your employees can focus much more on your clients.

This will enhance clients purchasing additional services and products.

It is all about customer satisfaction.

If your clients are happy your business will grow.

Remember, no matter how amazing your product or service might be, that won’t help you generate higher revenues.
But, if your employees provide a better experience to your clients then they will be loyal to your company.

 

 

 In this modern era, data and reports are not enough to prove any fact, thus try it yourself!

Manage your employees with iConnect POS system and organize your business by generating higher sales.

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3 times it’s better to be safe than sorry.

We are surrounded by our team to help us through our business.

But, we cannot avoid occasional human error.

make safe business decisions with right POS

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Many time, you do not realize until major happens. Small errors are completely ignored.

Have you wondered these small errors sum up to greater losses?

You are trying your best, so what can be done to cut these losses?

 

If you are supervising your employee’s moves all the time, then this is not the right solution.

 

Below are few tips which you should consider to avoid unfortunate mishaps.

 

Security Cameras

If you think your retail store is small and you trust your employees to not need a security camera, let me remind you it’s not only about trusting your employees.

You will feel safe and secure and if something happens, you can always have proof of verification.

Remember, a proof is important and you cannot witness every situation. Let the technology help you.

 

Inventories

How are you managing your inventories?

Does your business have a point of sales system?

Does your POS system provide you with inventory management feature?

How efficient is that feature?

These are few questions you must ask about your inventories.

I understand inventory management is a challenging task for any business.

It is time-consuming and frustrating.

But, inventory management is the most important part of any business.

A single goof-up can lead to major revenue losses.

POS system by iConnect provides you with an efficient inventory management feature tested on thousands of SKUs.

 

Loyalty

Does your business have a loyalty program?

If not, time to reconsider!

Loyalty programs help you know your client base in more depth and help you plan your growth in an appropriate direction.

Engage your customers with loyalty and you can perform various marketing moves with just a few clicks.

 

Invest in the right direction to be safe and secured rather than be sorry about it later.

The above mentioned are my top 3, what are yours?

Engaging your clients and giving them a complete superior experience of your service will enhance your business growth and thus increase your ROI.

 

With iConnect POS all you need to worry is about sales, rest everything is taken care by the single POS system.

 

Also, read Is a dying POS system the reason for your business decline?

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5 reasons you need POS for small business.

Be it small or large with multiple franchises, running a business is challenging.

Small business, often generates revenues which go unnoticed.

In large businesses, there are many employees to help you run a business. each task is dedicated to a special employee. but, it isn’t the same with small business.

Being an owner of a small business, you need to handle all the task single handed.

POS for small business

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If you believe, a small business does not require a POS system, then below reasons are for you.

 

Easy & optimized experience

Being a small business, you have a set of fix audience and having a point of sales system provides you to generate easy and optimized experience for them.

You know which products they use on daily basis based on the loyalty programs and pre occupied customer details.

 

Avoid errors

Even if we humans dedicate our self completely to a particular task, there are still chances of minute errors.

Not all the time but, someday these small errors generate bigger problems and loss.

Having a point of sales system may prove beneficial in this case.

You need not worry about such small silly mistakes.

 

Best products

Technology is growing smarter day by day and having a POS system for your business is your step towards business growth and development.

POS system by iConnect offers you reports for your most selling products.

This will help you build insightful sales plan for your future growth.

It even provides a report for your daily sales thus merging business intelligence with the simple POS system.

 

Inventories

Are you maintaining your inventories?

Is it frustrating?

Well, having a POS system eliminates this frustration.

Your POS system will take care of all your inventories and will provide you timely insights and alerts to run your business.

 

Impulsive Buying

No matter where we go, how much we plan to buy, there are going to be times when we end up buying much more than what we planned for.

This type of impulsive buying is what enhances your sales.

POS system by iConnect provides your customers with related recommendations based on their purchase.

This has proved to increase sales by almost 3%.

 

Thus no matter the size of your business, all that counts is how much returns you earn.

Invest in a right point of sales system and keep complete track of your business.

Contact iConnect today for more detailed discussion.

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Why you should encourage hiring more women employees?

They are ready to take the risk, face any challenges and grow with the company.

Women Employees and growth in business

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We all know the fact how women are empowering the world.

Right from clerical work to CEO’s women are taking the world by storm.

I do not mean to underestimate men, but we cannot ignore the fact that women are more courageous.

They can cook, write, compete, and even code.

Companies all over the world are trying to build up women employee and equality policies to encourage more women hiring.

 

If you are looking for reasons, on why hire more women employees, I have some points to share


 Women can multitask:

Yes, indeed they can and whatever they do, they are very good at it.

Take our mother, for instance, all these years she managed to raise us, build a place called home while still dedicated to her work.

Women are headstrong:

Women employees are much focused and dedicated to achieving their goal. This helps the organizations for business growth.

Women make smart decisions:

Women employees tend to make better decisions for an organization. They consider all the aspect of a dilemma; by that, I mean even the emotional aspect of your consumers.


Women employees face many criticisms yet they achieve the unachievable.

We at iConnect believe in equal rights for women and wish to hire more women staff.

Right from interns to marketing and branding to software developers we have women leading all the task.

 

Women employees, can foresight long term as well as short term goals. Many multinational companies all around the globe have women employees as leaders.

If you are a multi-unit franchise owner, and still doubt capabilities of your women employees? Try hiring one for the managerial position and see the difference yourself.

 

What are your thoughts on the above?

 

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Does your business need a new POS system?

Change your POS system

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Still using a Flintstone’s technology and wondering why business isn’t growing?

Be it any business, with the high volume of money movement on regular basis it is necessary to invest in a right POS system.

 

Read, questions about your business to ask yourself.

 

There can be many reasons to change your POS system, but, it is up to how you plan your business.

Below, is an attempt to address few reasons for a new POS.

Managing Inventories is the most crucial part of running a business.

How do you manage your inventories? An Excel file? Or still hard copies?

Managing inventories is not your job, it’s what a POS system does.

Right from managing orders to which products are used more, it controls and keeps a track of all without any hassle.

 

Do you know how much sales your business generates every day or every hour on average?

If you are a multi-unit franchise owner, then you must know sales of each location.

A good point of sales system allows you a stress-free business growth. It provides you all the reports based on your requirements.

Business intelligence is a part of growing technology and you need to run the world if you want your business to stand out.

 

No matter how steady your current system might be, but if it isn’t fast and smart you need to change.

 

The other most important factor is employee management.

With the right system, you need not manage your employees, it is all taken care of the technology.

We are in the 21st century, and if you keep trying to achieve it all by yourself then you can never succeed.

Time management, employee management, their clock in and out is all inbuilt in this new technology and you can start directing your attention to other important tasks.

 

POS system by iConnect offers many more features which keep you tech-savvy and ahead of the competition.

To generate greater revenues, you need to stay updated with your technology, and iConnect offers this with their REFRESH program.

All you do is pay a small amount every month and you get software updates every month and a hardware update every 4 years. This leads to less frustration and more growth.

This system also caters many other features like marketing, loyalty programs, bookings, customer management.

The entire system supports the impulsive buying psychology. It enhances the customer interaction with its dual facing screen and thus creating a brand impact on your customers.

 

So, think about the need to change your POS system and grow your business.

 

Read, why use the old ways, when you can use the smarter ways.

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5 ways to sell your product.

business sales and POS system

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Advertising and innovative marketing strategies are taking over the authentic way to sell products.

Spending a huge amount of your marketing budget on advertising and still not able to drive results?

Sales and revenue for your business are not related to the amount of money you invest in your marketing and advertising.

You need to adapt the smart ways and build strategic plans for your business.

Here are five ways to consider to sell your product/service:

Store Display:

The most convenient way to sell your product is displaying them in front of naked eyes.

When was the last time you went to a Walmart or Costco and stick by your list and did not buy anything extra?

Don’t remember it?

Our generation is moving towards the impulse buy era and having something in front of our eyes help to enhance sales.

 

iConnect POS offers a dual screen with customer interactive experience displaying product related recommendations. Having a right point of sales system eliminates up to 20% of your negative revenue.

 

Be it a Salon business, or a Quick service restaurant, having your products for store display contributes to your business growth.

 

Events & Expo:

You need to understand the competition in your industry and assure your audience about your dedication. Go out of your comfort zone.

Get involved with the trade shows, events and engage with your target audience.

Every year there are plenty of conferences and trade shows around in each industry sector.

Save some budget for these and you will always be at the top of your client list.

These events help to grow your network by meeting potential partners and clients.

You can also plan up small events inviting all your clients to explain your new products, give away some freebies, brochures and much more.

 

Catalogue:

This may need extra expenditure apart from your planned budget, but, this can be very helpful to build new clients.

Be it a retail store, Salon, or a quick service restaurant, you can place small brochures and catalogue of your premium products and services in your store for customer knowledge.

You can also add discount coupons to enhance your sales.

These small doings are helpful in the long run. This improves customer loyalty and brand image.

Your customer will remember your brand and product/services at the back of their mind.

 

Social Media:

If you haven’t considered this aspect of selling your product, then high time you need to get along with this fast moving world.

In the generation where, we all are constantly connected to our social media, you need to think of selling your products on these platforms.

Facebook, Instagram, Twitter, LinkedIn, Pinterest and the list goes on.

Create your company page and start publicizing your services and products.

All you need to do is be consistent with your uploads.

 

Also, read, tips to create your company’s Facebook page.

 

You will be amazed by the results and the way your audience engages with your products.

 

Online Store:

This may sound like a step ahead for your sales and support team, but, being able to buy at one’s own comfort definitely steals the show.

Now you might be wondering how can a salon have an online store?

Well you can plan up online appointment booking system for easy and simple checkout.

iConnect POS offers self-check out systems to enhance fast flowing experience.

 

I am sure there are various other methods to sell a product/service, but the above mentioned few are a must to be considered.

Focus on the sales and don’t make unplanned investments for advertising and marketing.

Know your service and segment your target audience before investing in marketing. Be updated. Technology plays a vital role with business. If you have right point of sales system, there will be very little you need to worry in your business growth.

 

iConnect offers many build in features like business intelligence, inventory management, loyalty programs, employee management and much more.

Contact for more detailed discussion.

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Questions about your business to ask yourself!

Questions about business

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Being into a business means you are surrounded with many decision-making responsibilities.

Right from employee management to inventory management, everything is on you and you are juggling with various time-consuming tasks.

With the growing market demand, consumer’s purchasing decision is influenced by impulsive buying method.

Be it online shopping or a simple grocery shopping.

 

Read, about the impulsive buying era.

 

Often times, we play the blame game and end up firing a good bunch of employees.

It is important to scrutinize ourselves no matter how difficult it is.

To make sure you are running with the world, here is a list of questions to ask yourself about your business:

Do you usually meet your short term business goal?
Not all days are same, but you should analyze your reports and understand which part of your business needs some measured changes.

How are you managing your inventories?
Still maintaining the excel files? Or not managing at all?
Invest in the right technology to lead a stress-free business growth.

iConnect POS offers features like inventory management, business intelligence, self-check-out, reports and much more.

All you need to plan is about growing your sales, rest is taken care by iConnect POS system.

What do you do for employee management?

Do you have your customer data?

Are you considering Digital Marketing for your business?
In the era where everyone is connected to their cellular devices, you need to consider taking your business online.

Do you provide Gift Cards and Loyalty?

Does your system support impulse buy?
iConnect POS offers dual screen impulsive buying, where you need not worry about your sales.

Do you know who is your best employee?

Which product/service is the most popular amongst your customers?

Are you targeting the right audience?

What are your consumers expecting?

Who are your competitors?
Read, things your competitors teach you.

Do you know your daily & weekly reports?

If you are a multi-unit business owner,
How are you managing all your locations?

 

There may be thousands of questions running through your mind while running a business.

Having a right point of sales system can reduce your stress by 20%.

iConnect POS offer features which are simple, smart, and flexible. It provides robust technology which is tested on thousands of SKUs.

Contact for more details and a free demo.

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Why use the old ways, when you can use smarter ways!

Old ways Kiosk

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Whether you are a franchisor or a franchisee, Kiosk POS is a revolutionary software.

iConnect offers advanced POS system with patented technology that is compatible with mobile and cloud technologies.

iConnect Kiosk POS is available to businesses around the world who wish to operate more efficiently and empower themselves to sell more.

Kiosk POS is ready for enterprise level.

With Cloud Kiosk POS, you can indulge customers with total control and offer a more enjoyable experience.

The entrepreneur, benefits, as this speeds up lines and cuts down on staff costs with an automated, intuitive kiosk system. This will also help the business maintain all data through the intuitive back office system to stay on top of all your location.

iConnect Kiosk POS is customer-facing and allows customers to use self-checkout functionality. Since the kiosk connects to your iConnect account, you can manage and edit inventory and prices from any device. This will help in increased customer satisfaction with a smooth and interactive checkout experience.

Another advantage of iConnect Kiosk POS is that your staff members will be freed for other tasks to keep your business running efficiently.

Self Check out Kiosk POS

With Kiosk POS software real customer interaction is possible as this gives your customers the opportunity to explore your product line at their own pace on a familiar touchscreen kiosk device.

Another feature of search functionality makes it easier for customers to look up for specific products in the inventory.

This Kiosk POS can also be used in mobile devices for better customer engagement.

Kiosk POS software helps in increasing speed and reducing Self Check out Kiosk POScosts.

This also helps, in reducing customer brimming at the cash register. This is an automated self-serve checkout rather than a cashier.

Customers can pay using a variety of payment methods or sign up for an iConnect account with your business and add credit to their account.

Self-checkout kiosks look cleaner and more open than traditional cashier lines. Be a leader in providing a 21st-century customer experience by embracing technology that makes running your business easier.

Your customers will enjoy the ease of self-checkout and a consistent experience each time they visit your business.

These kiosks are automated and have lower costs. Quick sales are possible because it offers promotions and specials.

KIOSK POS is a wonderful app with a major overhaul. It is very easy to use with endless features.

Why use the same old ways, when you can use the smarter ways!

Also, read how impulsive buying era is affecting franchise business.

 

 

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Are you thinking about CSR?

World map with protecting hands depicting CSR

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Corporate social responsibilities. Well is it sounding too demanding?

CSR is not restricted to bigger companies, but each and every company right from a small size firm to mid-size to the bigger ones. It is our responsibility towards our environment.

Many multinational firms hire CSR consultants as it is a lot of media coverage and a lot of publicity which in turn results in larger revenues, however, small and medium size enterprises (SMEs) always stay in the perception that it isn’t for them. They have nothing to do with CSR. Why? Aren’t you responsible for your environment?

We are into the 17th year of the 21st century.

We need to consider environmental factors as well. The big corporate companies hire consultants to face the demanding and ever changing climatic conditions and other factors like law, regulations, government, political issues, press release, global warming, pollution to name a few. However, SMEs often neglect and keep on focusing on the growth of the company.

CSR for a smaller business is of much more importance as they truly undertake changes for the environment and not only for the media attention. Many SMEs have started taking these social responsibilities on a sincere scale.

iConnect POS is a very proud practitioner of CSR.

At iConnect POS, we believe, CSR is not only for big companies but, for all and we need to do our best for the betterment of the environment.

iConnect POS pledges to be caring. Be it clients or environment. Keeping this responsibility into consideration, iConnect POS promotes CSR to their clients as well, in the means of using more of technology than of paper. The POS system has many features like email and text message marketing which highly promotes CSR to their clients. Inventory management is inbuilt in the system which keeps away the clingy paperwork and helps you focus on business growth as well as betterment of the environment.

CSR is definitely important for the SMEs as it benefits them the same way as it does to the bigger corporates i.e. it helps develop trust from their clients. It builds a feeling of prosperity into the company and motivates positive bond among the employees.

I strongly believe, every corporate company should undertake CSR. Even the minimalistic of effort will sum up to greater results.

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What are your plans for 4th July?

American flag with fire crackers for 4th July celebrations

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Americans spend millions of dollars on 4th July!

We celebrate our nation’s independence day in the most American way possible and that is by spending lots of money. Be it on food, shopping or fireworks. We love to follow the traditional norms of barbecues, the American flag, and a lot of fireworks.

During the earlier days, 4th July was one of the critical days for small retail businesses. They used to plan for months for this big day. Planning up inventories, managing the staff and the crowd was a tedious task unlike now when a single point of sales system handles it all in just a few clicks.

Are you a business owner?

Look around you, be it a coffee shop, sandwich shop, grocery store or a spa and beauty salon; almost every street has one. My point is, there is competition. You have to always be on your toes to bring something new to the clients.

With 4th July around, are you wondering how are you going to manage your business and how will you cope up with the heavy competition around? Well this independence day, I have some handful tips to sustain and grow your business.

  1. Create a theme: Well foremost and the most important task is to build a background theme around your business. I personally believe in going the classic ways in this tech-savvy era that is by involving your entire team to contribute their thoughts. So, loosen up the work environment for few hours, discuss this with your team over a coffee or beer and create a theme and list of agendas.
  2. Make them feel independent: As we know it’s independence day, so let’s make our clients feel that. On this 4th July, let’s serve the feeling of independence. Now, you must be wondering, how can we serve independence? It’s simple, with goodies and discounts.
    Let’s not make everything business oriented, we can focus on being patriotic and creating awareness for a good cause. Speak with your team, what good cause will they like to work on and how can you implement all these great ideas? I know with the cutting budget it sounds all unrealistic. Well, not really, try with something as small as giving some part of the earnings from 4th July as a donation or maybe distributing small brochures with the information and importance about the day to children visiting.
  3.  Encourage flags: Flags are always the favorite part of the entire celebration. It gives us the feeling of pride and happiness. You can keep a surprise gift or discount for customers who visit you with flags with them on 4th July. You can promote this on social media and I am sure this will give some unpredicted contribution.
  4. Photo contest: We are blessed with social media and its impact on our clients is unimaginable. Plan up some small contest like discounts or goodies on posting their photos with the products. You can get as creative as you want. Use Instagram hashtags, tagging feature on Facebook and much more. You can use Twitter to promote such offers and fun things as well.
  5. Must haves on POS: There will be clients in your spa who would have planned for this day and this pampering session since months and I believe you should be fully prepared to provide the best of your service. Plan and introduce new special 4th July packages and schemes and place them right there on your POS screen. Talk about your special product of the day and its benefits. We are into impulsive shopping era. We love the idea of pampering, and special offers excite us.
    It is very important to have a good pos system. iConnect POS offers a wide range of pos customized for your business. They specialize in POS system for Salons, Spas, retail, QSR and have a wide range of features.
  6. Handouts: This may sound old school again, but we should never underestimate the power of classic marketing. The first thought we get thinking about 4th July is a parade. Focus on making the best of every opportunity you get to do good for the society and directly or indirectly, it will be reflected in your business. Distribute small samples of your product based on demographics or maybe just water. It will be a sunny day and idea of distributing any cold beverage works best.

Get creative, look beyond the regular ideas and agendas you normally plan.

Play with the numbers. Introduce discounts based on the year, day etc. for instance, cell phone numbers ending with the numeric 74 gets a discount and so on. There may be thousands of articles and ideas on managing and planning your big day, but, it depends on you and your team to find originality and connect with your audience by selecting wisely of which plan suits best for your business.

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The Valentine’s Day Business

Valentine’s Day is finally upon us! Hopefully everyone’s business has geared up for this love filled day. iConnect has many features that makes businesses run a lot more efficient on busy days such as today. One way that we make things a little smoother for business owners is through our point of sale system. With our technology, you’ll have the right tools to enhance marketing, keep accurate counts of inventory, time-clock management system, end-of-day business reports, and many more.

On top of our highest rated POS systems, we have the hardware to go along with that. iConnect iCR register system provides the sleek looks to go along with your business. Our devices were engineered to take up little space and function in various settings. iConnect currently empowers businesses in many verticals such as retail, food, salons, and many more. If your business requires a self-checkout kiosk, iConnect can provide that system for you as well.

We’ve recently covered the basic tips on how to set your business up for success during Valentine’s Day. With our modern tools, you’ll have the power to generate more business during the other busy days during the year. Be sure to talk to one of our experts and find out if your business is ready to take the next step with iConnect.

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Interacting With Your Community

A community is the life support for local businesses. They buy, interact, and market your business on a daily basis. And to keep your business going you must be able to provide them with the essential points of growth. Here’s an impactful plan that can help your business keep a good reputation in the local community.

Being friendly

Let your community and local customers know that your business is a place that provides great customer service and friendliness. This is a paramount point to make to the people shopping at your store. Statistically speaking, a dissatisfied customer is three times more likely to tell friends about their negative experience. It takes 12 positive experiences just to make up for that one dissatisfied customer. On top of that, 80% of people will not buy from a business with negative reviews. Overall, unhappy customers add up to $537 billion in losses every year.

However, happy customers contribute 14 times more revenue than a “mixed feeling” customer. With great customer service, you’ll see happily satisfied customers contribute 2.6 times more revenue than a normal customer.

Retention

You want to do whatever is in your power to retain your currently satisfied customers. It statistically costs 6-7 times more to acquire new customers that’ll be satisfied of your business. There was a funny story reported about a guitarist named David Caroll who was flying with United Airlines. During the unloading process an employee tossed his guitar on to the tarmac which resulted in his $3,500 guitar breaking. United Airlines refused to pay for repairs so David Caroll wrote a song about his dissatisfaction with the company titled “United Breaks Guitars.” The music video got 14 million views in a short span of time which resulted in its stock falling 10%, the equivalent to $180 million dollars. While this is an unusual case, it did happen. If you have to, make sure that your customer receives a good experience at your place of business.

Ask questions

Make sure that you ask your customers about their shopping experience. This is critical in the education process and also gauging their level of satisfaction. If the customers feel as though that they aren’t being treated “well,” make sure they get the proper attention and service. Also, understand their shopping habits. If a customers comes in frequently, shopping for the same product/good, make sure that it’s kept in stock. When customers find that you are missing a certain item, this can lead them to venture elsewhere and become a loss for your business.

With these tips, you’ll have a good starting point for your business to hold support in your local community. Remember to keep your customers happy and provide them with the best customer service possible.

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